Due to high demand, we are experiencing shipping delays. If your order is time sensitive, please contact [email protected]
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FAQ

 

 

What is the minimum to place an order?

We do not have a dollar minimum for orders.  Items must be purchased in bundle or case quantities as shown on the product information page.

Can I order over the phone?

Unfortunately, we need all orders to be in writing.  In the event you do not want to order via the web site, you are welcome to either fax or email your orders.  Our fax number is 630.771.9816 or you can email [email protected]

What payment options do you offer?

We accept MasterCard, Visa, Discover and American Express.

Can I pay by check?

Customers that have an established account with us can be set up with payment terms.  To apply for an open account please contact us at [email protected] or 630.771.9814. Once we have reviewed your credit application we will contact to you discuss payment terms.  Please allow 48 hours for us to process your request.

I am tax exempt, how do I avoid paying tax?

If you are tax exempt, please fax your exemption certificate to 630.771.9816 or email to [email protected] If we do not have an exemption certificate on file, we are required to charge you applicable tax.

Can I reference a purchase order number on my order?

Yes. Please enter the purchase order number while checking out and it will be reference throughout the shipping process.

I have do not have a dock, is this a problem?

We can arrange special delivery for those customers who do not have a dock.  You must tell us when placing your order so that we can make arrangements otherwise there may be additional fee added to your order.  If your order is shipping via LTL to your home, you must also tell us when placing an order to avoid re-delivery fees because not all truck are equipped to navigate residential streets.  Please contact customer service for freight estimate if your delivery requires special attention.

I have very specific receiving hours, is this a problem?

This is not a problem. Please enter your receiving hours when placing your order. Please note that receiving hours must be at minimum a four hour window.

I have forgotten my password, how do I recover it?

You can reset your password HERE.  If you need additional assistance contact customer support at: [email protected]

Do I have to create an account to order from Packaging Hero?

No, you are welcome to place an order as a guest.

What is Packaging Hero’s privacy policy?

Click here to view Packaging Hero's Privacy Policy

Is ordering from Packaging Hero online secure?

Packaging Hero protects you while you shop with SSL encryption to protect online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How do I find specific product information?

Product specific information is listed when viewing the product directly.  This information may vary based on the item. If you have any additional questions please contact customer service at 630.771.9814 or [email protected]

Are the pictures exact representations of what I am ordering?

The pictures are representations of the item.  Sizes and colors may vary slightly.

Do you provide samples?

We are happy to provide a sample if available.  There is a $20 charge per sample to cover the UPS costs.  Samples will ship in approximately 2 days from time of sample request.  Please contact customer service at 630.771.9814 to arrange for a sample.

I do not see what I am looking for on your website, do you offer it?

Packaging Hero offers over 20,000 stock items on the internet along with many custom capabilities.  Please call customer service at 630.771.9814 or email[email protected] for details on the specific items you are looking for.

Can I have items printed with my company logo or other images?

As long as you own or have license to reproduce the image we are happy to provide you with pricing and ETA.  Please contact customer service at 630.771.9814 or [email protected].

What are free offers?

Free offers are items that are available for no charge with online orders when a minimum order value is met.  Order minimums are listed on the free offers page.  You may choose one item per order, additional items will be subject to list price as shown.  Returns will be deducted by list price of free items if the return lowers order value below order minimum for applicable item.  for additional information, please contact customer service at [email protected]

 

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