Packaging Hero's Commitment to Privacy

Packaging Hero, Inc (“ Packaging Hero” , "we" or "us") knows that you care how information about you is used and shared and believes you should be informed about the use and disclosure of the information we collect from you. Packaging Hero is committed to protecting the privacy of visitors to this Web site, ("this Site" or "our Site"). We regard the privacy and security of user information as a critical component of the service we offer to you.

The Privacy Policy is intended to explain what information Packaging Hero collects from you on this Site and what it does with that information.

You should understand that this Site may contain links to the Web sites of other companies We do not control, and are not responsible for the policies and practices of linking sites. We encourage you to review such policies and procedures carefully.

Minors (under the age of 18) are not eligible to use the services we provide on this Site, and we ask that minors do not submit any Personal Information to us. If you are a minor, you may use our services only in conjunction with your parents or legal guardian.


What Information is Collected

Packaging Hero gathers only customer information which we need to administer our business, provide you with superior service and to offer products and services which we believe will be of interest to you.

You can visit this Site without revealing any Personal Information. However, when you visit this Site, our servers automatically collect information about your browser type, operating system, IP address and the domain from which you came, as well as information about your browsing behavior at this Site. Your IP address is a number that is used by computers on the network to identify your computer.

We may collect Personal Information when you: (a) provide us with information by email, (b) provide us directly with information in connection with the establishment of your account for use in your purchase of merchandise or other services offered on this Site, which information may include shipping, billing and payment information, such as your name, address, email address, telephone number, credit card number, bank account information or other Personal Information required in connection with the establishment of your account, (c) provide us with information if you purchase merchandise from us and, in connection with such purchase, complete Packaging Hero’ s on-line purchase order forms, which require for submission information which, among other things, includes purchase and shipping information, to be used in connection with the information you have otherwise provided in connection with the establishment of your account, or (d) provide us with Personal Information in response to inquiries concerning your order or otherwise.

Personal Information is information that might by itself allow someone to identify or contact you, including, for example, your full name, street address, telephone number, credit card number, Social Security number, or email address. Personal Information does not include information that, by itself, does not permit the identification of individuals.

By using this Site, submitting a purchase order or by sending an email or otherwise providing Personal Information to us, you consent to the use and disclosure of such information, including the sharing of such information with third party contractors or other companies involved in the maintenance of this Site or the processing, payment or collection of your purchase orders for merchandise or services, our business partners, suppliers, advertisers or other companies linking to or from this Site. 

We may collect information about your activities while you are visiting this Site automatically through our servers or through a feature on your browser known as a "cookie" or similar file. We do not use cookies to collect or store Personal Information however cookies are used to track information about how you interact with our Site and any information that we collect and store using cookies is for internal use only. The purpose of the cookie is to save you time and improve our services and Web site content. Cookies are small pieces of information stored on the hard drive of your computer. Cookies, in and of themselves do not personally identify users, although they do identify a user’ s computer. Cookies may allow us to better understand how you use this Site, which in turn helps us tailor the products and services we provide in ways that reflect your preferences. We may also use cookies or similar technologies, or our third party contractors may do so, to collect demographic or profile information for the purpose of better tailoring the advertising delivered to you. The information collected in this manner may contain Personal Information. If our third party contractors (such as companies that involved in the maintenance of this Site or the processing, payment or collection of your purchase orders for merchandise or services) collect this information, then such information is subject to that company’ s Privacy Policy and is not addressed or controlled by this Privacy Policy. Most browsers are initially set up to permit cookies however, if you would prefer, you can reconfigure your browser to notify you when cookies are being placed on your hard drive and to reject all or specified cookies if you choose to do so. Please refer to your information on your browser for instructions as to how to perform these functions.

Finally, if we receive a complaint or other communication from a third party about you, it may contain Personal Information about you that we may collect in a file for appropriate handling.


Who is Collecting Information 

Packaging Hero, which owns and operates this Site, collects personal and non-personal information from visitors to this Site and purchasers of our products and services.

In addition, as we indicated previously, other entities (including Web sites we may link to or that may link to this Site, companies that offer products that we may offer for resale, and companies that may post advertisements or other content on this Site) may collect Personal Information from you and have their own policies and practices regarding the use and disclosure of such information. We do not control such policies and practices and we encourage you to review such policies and procedures carefully.


How We Use Information and When We Disclose It to Third Parties 

Packaging Hero uses Personal Information about you to process orders, improve our marketing and promotional efforts, to analyze site usage, to improve our content and service offerings and to customize our Site’ s content, layout, and services. We believe these uses allow us to enhance our Site and better tailor it to meet our users’ needs. For instance, we may use your Personal Information: (a) to contact you in connection with payments made by you and otherwise in connection with transactions you conduct with us (b) to personalize this Site in accordance with your requests and your interests (c) to determine what advertisements, promotions or other content are displayed on our Site and (d) to resolve disputes, troubleshoot problems, prevent fraud and enforce our this Privacy Policy and our Terms and Conditions of Use. Packaging Hero does not rent, sell or exchange Personal Information about its visitors or customers however, we may also use third parties to host and store data on non-Packaging Hero servers. If such data contains Personal Information, such third parties will be under an obligation to keep such Personal Information confidential and not disclose it to any third. As noted previously, other entities (including Web sites we may link to or which may link to us, companies which may offer products which we offer for resale, and companies that may post advertisements or other content on this Site) may place cookies on your computer in the process of serving ads to you or in connection with visits to their Web sites which you may make through ads, links or other content provided on this Site and such entities may monitor and collect information through the use of such cookies. Any information collected through such cookies is subject to the disclosure policies and practices of such third-party entities.

We may share non-personal aggregate or summary non-personal information regarding our users with third parties. In addition, due to circumstances beyond our control we cannot absolutely guarantee that your Personal Information will not be disclosed to any third parties. For example, we may disclose information to the government or third parties under certain circumstances if we believe in good faith that such disclosure is warranted, or third parties may unlawfully intercept or access transmissions or private communications. Further, in the unlikely event of a governmental investigation, you authorize us to disclose information about you to law enforcement or other government officials as we believe necessary.


Choices You Have Regarding Packaging Hero's Collection, Use and Disclosure of Personal Information 

You can limit the collection and use of different elements of your Personal Information by not participating in those activities in which we collect Personal Information. You may choose to discontinue the collection of your Personal Information by discontinuing your purchase of our products and services or your use of our Site for the purchase of such products or services. Please understand that if you provide any information to parties other than Packaging Heroluding without limitation other users or other entities (including Web sites we may link to or which link to this Site, companies which offer products which we offer for resale, and companies that may post advertisements or other content on this Site), this Privacy Policy will not apply to such parties’ use or disclosure of the information you disclose to them. We encourage you to investigate and ask questions before disclosing information to third parties.


Our Security Procedures 

Packaging Hero is very sensitive to the confidential nature of financial and other Personal Information and uses some of the latest security technology to help protect this sensitive information. We use industry-standard efforts such as commercial encryption programs to help protect such information during transmission to and from your computer and we use firewalls and employ other security measures to safeguard the confidentiality of your Personal Information that resides on our servers.

However, please be aware that perfect security does not exist on the Internet. The security of your information depends in part on the security of the computer you use to communicate with us and the security provided by your Internet access provider. Packaging Hero is not responsible for the security or privacy of information communicated to or from any computer. Packaging Hero is also not responsible for the security of your Internet access provider and you should review the security and privacy policies of your Internet access provider carefully. You should keep any correspondence you receive relating to Packaging Hero or this Site (including, but not limited to emails, order information or other information) confidential and in a safe place.


Right to Opt-Out 

Packaging Hero may send you emails with promotional offers. If, at any time, you would no longer like to receive emailed promotional information from us, please email us to that effect at [email protected]


Links to Other Sites 

We may permit other entities to post advertisements or other content on this Site and we provide links on this Site to the Web sites of a number of other companies and display content provided by other companies. As we have indicated previously, please be aware that the privacy practices of those other Web sites are not covered by this Privacy Policy, and we are not responsible for the privacy practices of the companies operating such Web sites or the contents of such Web sites, If you disclose, or consent to the disclosure of, Personal Information to such companies or other third parties, you will be subject to such companies’ or other third parties’ respective privacy policies and practices. Packaging Hero is not responsible for the information practices of such other companies or third parties.


Consent and Changes to this Policy Terms and Conditions of Use Amendment 

Packaging Hero will use its best efforts to post any changes to this Privacy Policy at least 30 days prior to the effective date of any such change and any such changes shall apply only to information collected after the effective date of such change.

When you visit this Site or use any of its features you agree to be bound by Packaging Hero’s Terms and Conditions of Use. This Privacy Policy is incorporated into, and subject to, such Terms and Conditions of Use.

We may amend this Privacy Policy at any time by notifying you of the changes via the email address you provide to Packaging Hero or by posting the amended policy on this Site.



If you have questions about this Privacy Policy or believe that we have violated its terms, please contact Packaging Hero. Our mailing address is: Packaging Hero, 554 Territorial Dr. Bolingbrook, IL 60440 Attn: IT Department and our customer service email address is [email protected]