Returns Policy

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Returns & Damages Custom Orders Shortages, Damages & Lost Orders Submitting a Claim Order Cancellations Need Help?

We accept returns on most items within 30 days. To initiate a return, please contact customer service at 866-754-4376 or [email protected]. You will receive a Return Authorization (RA) number, which must be referenced on your return paperwork.

A 20% restocking fee applies, and customers are responsible for all shipping costs. Items must be unopened and in their original packaging. Returns without an RA number or with writing placed directly on items will be denied.

Custom items and orders are not eligible for returns. If there is an issue with your custom order, please contact our team for assistance. We’re here to help resolve any concerns.

Claims for shortages or damages must be made within 48 hours of delivery. Shipments must be signed for as “Damaged Product” to be eligible for claims.

Customers using their own carrier accounts are responsible for filing claims directly with their carriers.

Note: PODs marked “Subject to Count” or “Subject to Inspection” may not be accepted, and claims could be denied.

To cancel an order, please contact us in writing. Orders that have already been pulled for shipping are subject to a 20% restocking fee if cancellation is possible. Orders shipping via UPS cannot be canceled once the order has been staged for shipment.

Shipped orders cannot be canceled.

Custom items are not cancelable.

Contact customer service for more details at [email protected].

We appreciate your understanding and cooperation with our return policies. If you have any questions or need further assistance, please contact our customer service team at [email protected], call us at 866-754-4376, or chat with us.