Returns and Damages

We accept returns on most items within 30 days. To initiate a return, please contact customer service at 866-754-4376 or [email protected]. You will receive a Return Authorization (RA) number, which must be referenced on your return paperwork.

A 20% restocking fee applies, and customers are responsible for all shipping costs. Items must be unopened and in their original packaging. Returns without an RA number or written on items will be denied.

Custom Order Returns

Custom items and orders are not eligible for returns. If there is an issue with your custom order, please contact our team for assistance. We're here to help resolve any concerns.

Shortages, Damages, and Lost in Transit Orders

Claims for shortages or damages must be made within 48 hours of delivery. Shipments must be signed for as "Damaged Product" to be eligible for claims. Customers using their own carrier accounts are responsible for filing claims directly with their carriers.

Submitting a Claim

Note: PODs marked "Subject to Count" or "Subject to Inspection" may not be accepted, and claims could be denied.

Order Cancellations

To cancel an order, please contact us in writing. Orders pulled for shipping are subject to a 20% restocking fee. Shipped orders cannot be canceled. Custom items are not cancelable. Contact customer service for more details at [email protected].