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ISO 9001:2015 is an internationally recognized standard for companies that maintain a quality management system. Packaging HERO voluntarily pursued this certification to demonstrate our commitment to customers through a proactive culture of consistency, accountability, and continual improvement.
Why do our customers care about our ISO 9001:2015 certification?
Our certification reflects how we approach service, communication, consistency, and continuous improvement across the business.
Proactive Approach
We believe in a proactive approach in all things. When we visit a customer, we bring suggestions and new ideas focused on improved efficiencies, bottom-line savings, and product protection. We continually evaluate our internal processes and welcome customer feedback to identify opportunities for improvement.
Customer Communication
Every order or request receives a response quickly, even if that response is simply that we have received it and are working on it. Most requests are completed within a few hours, while more complex needs may take 24–48 hours. Throughout the process, we work to keep customers informed each step of the way.
Consistency
We use defined processes across our business so customers receive a more consistent experience. When you reach out to our offices, the team has access to quotes, order history, and current projects, reducing delays and improving responsiveness. Standardized processes also help reduce errors and improve efficiency from quoting through shipping.
Partner Relationships
Packaging HERO evaluates supplier and partner relationships using a defined set of criteria before beginning a new relationship. We also continue assessing current partners based on capabilities, lead times, pricing, and overall performance so customers can rely on a strong and accountable supply network.
Non-Conformities
While we strive for excellence, issues can occur. When they do, we have a formal process for documenting the problem, reviewing the complaint, and determining corrective action when necessary. This includes identifying root causes and creating a documented plan to help prevent recurrence.
Improved Customer Satisfaction
Our customers are the most important part of our business, and we want each one to feel valued. Each year we send a customer satisfaction survey to gather both positive feedback and areas for improvement. These results help guide future improvements and reinforce our commitment to service.
Quality Management Supports Better Customer Experience
Our ISO 9001:2015 certification reflects a structured commitment to quality, communication, accountability, and continuous improvement throughout the Packaging HERO organization.
