Shipping Policies



Shipping ETA

Orders placed by 10 am Central Standard Time, ship the next day. Orders within our local delivery zones generally deliver the same day as the order ships.  Orders that ship via UPS will be delivered within standard UPS delivery times.  Orders shipping outside our local delivery zones will be subject to standard UPS, FED-EX, and LTL transit times.  Non-stock items have varying delivery times depending on the item.  Please review order confirmation for delivery expectations on all orders.

Delivered Pricing

Orders shipping to commercial addresses in one of over 1,500 zip codes ship freight-free with minimum order values. Review ship from locations and order minimums on our Locations Page.

Free Offers

All free offers will ship in 2 business days, separate from product shipments.

Shipping Collect

We are happy to ship via common carrier (LTL) on your account. Please provide your preferred carrier and account number when submitting your order.  At this time we are unable to ship via UPS or FedEx on your account.

Order Pick Up

Items available for pick up will vary by warehouse. Customer Service will confirm availability at the time of order. Please allow for 2 hours after order placement for your order to be ready for pick up. We encourage you to either fax or email your order, marked as a pick up so that it can be processed in a timely fashion. On your confirmation, you will receive a pick-up number which must be referenced at the time of pick up. Orders not picked up within 3 days will result in a 20% restocking fee. If you are unable to pick up your entire order at once and do not pick up the balance within the same business day, you will be charged a $40 handling fee.

High-Class Freight

Materials designated as High-Class Freight may have an additional fuel surcharge added to the freight.  Any additional fuel surcharges will be communicated prior to shipment for approval. 

Examples of High-Class Freight include air bubble rolls, air foam rolls, bubble/foam pouches, convoluted foam sets, loose fill, singleface, Instapak Quick, crinkle paper, and jumbo mailing tubes.

Special Delivery Services

Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from the entry point of the designated doorway.  Military Bases and Prisons have restricted access and require special notification to gain entry. Fees apply and vary per carrier. 


Accessorial Fees

Common Carrier

Local Freight


1.) Notification prior to delivery




2.)Time Specific Service




3.) Inside Delivery



4.) Lift Gate




5.) Special Truck




6.) Re-delivery Fee




7.) Limited Access: Locations include but are not limited to the following: (Farm, Storage Facility, Prison, Churches, Campgrounds, Forest preserves, Schools, any area where a special truck may be needed, etc.)





Make you the HERO